Vet Figure app support
Help with the mobile app, account access, catalogue corrections and privacy requests.
Contact support
Email us for app issues, account access, feedback or feature requests. Support is provided in English from Ireland.
ezvetapp@gmail.comInclude the app version, device model, iOS or Android version, what you expected, and the steps that caused the issue. Do not include client, owner or patient information.
Account and data
The app works without an account. If you sign in, open Settings → Account and sync to sign out or permanently delete the account and its cloud-synced favourites and history.
For a privacy request, email ezvetapp@gmail.com from the account email address where possible.
Privacy choices and deletionPurchase and refunds
Vet Figure version 1 is a one-time paid download, not a subscription. Apple or Google handles the purchase receipt and any refund request under the store account used to buy the app.
Request a refund from AppleReport a catalogue error
Send the product name, the field you believe is wrong, and a link or citation to the current official document. Do not rely on the disputed value while it is reviewed.
corrections@ezvet.ieBefore contacting us
- Check that you are running the current App Store version.
- Retry on a stable connection if account sync or a catalogue update failed.
- The embedded formulary and calculator remain available offline.
- Apple purchases are tied to the Apple Account that bought the app.
Not for clinical emergencies
Vet Figure support cannot diagnose or advise on a sick animal. Contact a veterinary practice or out-of-hours veterinary service directly. Always check the current official Summary of Product Characteristics before acting on medicine information.
Legal information: privacy policy and terms of use.